Google Assistant FAQ

FAQs

  1. How do I enable the Digital Life Action on The Google Assistant
    • On a computer, open the Google Assistant https://assistant.google.com/
    • In the Top Menu, tap What it can do
    • Then tap, Explore All Actions
    • Search for the Digital Life action's name by typing "Digital Life"
    • Select the Digital Life action
    • Tap Link
    • When prompted to log in into Digital Life, enter your user name/password
    • Note: If you change your Digital Life user name or password, you will need to unlink/relink the AT&T Digital Life Actions for Google Assistant. 
  2. What can I do with the Google Assistant AT&T Digital Life actions?
    • With the AT&T Digital Life actions, you can enjoy the convenience and security of home automation while getting the most out of your AT&T Digital Life system. For example, you can say commands such as:
    • Reminder: To start a session start with "Hey Google, talk to Digital Life" and proceed with whichever AT&T Digital Life device that you want to control using the verbiage of the devices name.
    • Below are some examples:
      • Turn on/off lights and smart plugs:
        • "Turn on the porch light."
        • "Turn off the porch light."
        • "Switch on the Bedroom Light"
        • "Switch off the Bedroom Light"
        • "Is my Bedroom Light on"
        • "Is my Bedroom Light off"
      • Dim lights:
        • "Dim the Living Room light"
        • "Brighten the Living Room"
      • Close garage doors and lock doors (IMPORTANT: opening of garage doors, and unlocking doors is restricted by design to ensure your safety and security):
        • "Close my Garage Door"
        • "Lock my Front Door"
        • "Lock the Front Door"
        • "Is my Front Door Locked"
        • "Is my Front Door Unlocked"
      • Arming System (disarming is disabled by design to ensure your safety and security):
        • "Arm my system to stay."
        • "Arm the system instant."
        • "Arm the system away."
      • List my devices:
        • "List all my devices"
      • Because your security is very important to us, the Google Assistant-enabled devices are NOT able to disarm the AT&T Digital Life system, unlock doors, or open garage doors. You must use the AT&T Digital Life app for those tasks. The Google Assistant-enabled devices also cannot control AT&T Digital Life cameras.
      • *Please note that the device name must match what is in the AT&T Digital Life portal or The Google Assistant will not be able to understand the command.
  3. How will The Google Assistant know which AT&T Digital Life device I'm referring to?
    • Example: How can I specify which door I want to lock?
      • The Google Assistant device will recognize each of your AT&T Digital Life devices by the name that you assigned to it in your AT&T Digital Life app. When asking The Google Assistant device to perform a task, you will need to refer to the AT&T Digital Life device by that name. For example, if you named the lock on your front door "Front Door" in your AT&T Digital Life app, you will need to say:
        1. To start a session say: "Hey Google, talk to Digital Life"
        2. "Lock my front door"
  4. How do I change the names of my AT&T Digital Life devices?
    • Follow the instructions below to change the name of a AT&T Digital Life device. You can change device names in the AT&T Digital Life App.
      • From a PC:
        • Click Devices
        • Find the device you want to rename
        • Click the settings icon in the bottom right corner of the device tile
        • Enter a new name and click Enter
      • From a Mobile Device:
        • Open the home screen select Devices from the bottom navigation
        • Find the device you want to rename
          • You can use Sort by and choose between Room or Device Type filter, or use All Rooms for a complete list of your devices.
        • Select the arrow to the right of the device name you want to change and open the menu
        • Select Edit device settings
        • Tap on the box labeled Name and enter a new name
        • Tap on Save in the top right corner
    • Once you have completed these steps, The Google Assistant device will recognize the new name that you have assigned to your AT&T Digital Life device(s). You will also see the AT&T Digital Life device name change in your AT&T Digital Life app.
  5. Is there a fee to use AT&T Digital Life with the Google Assistant?
    • No. The service is available to all AT&T Digital Life customers with no additional cost.
    • ** Automation package and devices are required for certain functionality and are sold separately.
  6. What are the security features AT&T Digital Life with the Google Assistant?
    • Because your security is very important to us, the Google Assistant-enabled devices are NOT able to disarm the AT&T Digital Life system, unlock doors, or open garage doors. You must use the AT&T Digital Life app for those tasks. The Google Assistant-enabled devices also cannot control AT&T Digital Life cameras.
  7. Which home automation devices work with AT&T Digital Life with the Google Assistant?
    • You can use the Google Assistant to arm your system, control your lights and, lock doors and close garage doors. Please note that currently the Google Assistant cannot control cameras.
  8. What Google devices are compatible with using AT&T Digital Life?
    • The AT&T Digital Life action has only been tested and approved for Echo, Echo Dot, Echo Look, and the Echo Show.
  9. Can I purchase the Google Assistant device from AT&T Digital Life?
    • Some of the Google Assistant devices maybe available through att.com. You will also be able to purchase these products through Google.com or other available retailers.
  10. What if I already have a Google Home, Home Mini, or Nest Hub?
    • If you already have a Google Home, Home Mini, or Nest Hub, you do not need to purchase a new one. You can enable the AT&T Digital Life action on the existing Google Assistant device.
  11. Do I need to make any changes in my AT&T Digital Life app to enable the Digital Life action?
    • No. You do not need to access your AT &T Digital Life app to enable the Digital Life action in the Google Assistant account.
  12. Is the Google Assistant available with all AT&T Digital Life Packages?
    • Yes. The AT&T Digital Life action work with all packages, however some commands may require Automation package and equipment.
    • ** Automation package and devices are required for certain functionality and are sold separately
  13. Do I need my smartphone to use the AT&T Digital Life action on the Google Assistant devices?
    • No. You do not need a smartphone with you or nearby to use the AT&T Digital Life action.
  14. Do I need an internet connection to use the AT&T Digital Life action?
    • Yes. The Google Assistant device needs to be online to use the AT&T Digital Life action.
  15. Can the Google Assistant device perform multiple tasks in a single session, such as "Turn off my kitchen light and Arm my system"?
    • Yes. Once you have the Google Assistant open a session, you can perform multiple tasks during the same session.
  16. Why am I not seeing the Google Assistant device in my AT&T Digital Life app?
    • The Google Assistant device will not show as a paired device in your AT&T Digital Life app and cannot be accessed through your AT&T Digital Life app. It can only be accessed and controlled via voice command through your Google Assistant device, or via the Google Assistant app.
  17. How do I troubleshoot my Google devices?
    • Google Assistant-Enabled Device Functionality
      • The Google Assistant-enabled devices are 3rd-party devices and their support and troubleshooting will be handled by Google.
    • Setting up your Google Assistant-Enabled devices
      • Please follow the manufacturer's instructions.
    • Enable the Google Assistant Actions
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